Cookie Policy
This policy sets out information about our use of cookies on our application.
"We" or "us" means IMP Software Ltd (registered company number 11843421).
Our registered address is 2nd Floor, Stratus House, Emperor Way, Exeter Business Park, Exeter, England, EX1 3QS.
"Application" means https://www.impplanner.co.uk/.
We are registered with the Information Commissioner's Office as a data controller under number ZA797240.
If you wish to contact us, please click here.
What is a cookie?
A 'cookie' is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device's memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.
Necessary Cookies
When you visit our application, we only use necessary cookies. This means that additional cookies (called "Optional Cookies" in this policy) won't be used.
Optional Cookies
Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. We don't use these in our application.
Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.
The cookies we use on our website
Necessary Cookies
Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:
| Cookie Name | Purpose | Controller | Further Information (including duration of cookie) |
| .AspNet.Consent | This cookie remembers that you have clicked the accept button on the cookie policy so that we don't require you to click it every time you visit | Our cookie | This cookie stays on your device for 1 year |
| .AspNetCore.Antiforgery | This cookie is sent to you every time you view a page and passed to the next page when you click a link. This allows us to protect you from Cross Site Scripting (CSS) attacks where a malicious third party creates a page pretending to be part of our site in order to steal your information | Our cookie | This cookie is session based and is deleted the next time you close your browser |
| .AspNetCore.Identity.Application | This cookie is sent when you click 'Remember Me' on the login page. This allows us to recognise and log you in when you visit the site next time | Our cookie | This cookie stays on your device for 1 year |
| __zlcmid | This cookie is used by Zendesk to provide live customer service chat on our Site. It stores a Live Chat ID to identify the device during visits | Third Party Cookie | This cookie stays on your device for 1 year |
| ai_session | This cookie is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie | Third Party Cookie | This cookie stays on your device for 1 year |
| ai_user | This cookie is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time | Third Party Cookie | This cookie stays on your device for 1 year |
| ARRAffinity / ARRAffinitySameSite | These cookies are set by websites run on the Windows Azure cloud platform. They are used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session | Third Party Cookie | These cookies are session based and are deleted the next time you close your browser |
| Identity.TwoFactorRememberMe | This cookie remembers that you have clicked the remember me tickbox when using Multi Factor Authentication so that we don't require you to enter a code every time you visit | Our cookie | This cookie stays on your device for 1 year |
Policies
BY USING THE SOFTWARE YOU AGREE TO THE END USER LICENCE AGREEMENT (EULA) AND OUR SAAS AGREEMENT WITH YOUR ORGANISATION. IF YOU DO NOT AGREE TO THESE TERMS OR THE SAAS AGREEMENT, PLEASE DO NOT USE THE SOFTWARE.
Your organisation has a copy of your SAAS agreement should you wish to view it.